Weekend Quick Tip: Calming an Angry Client
You will face all kinds of situations as a freelance writer. There are clients who will love your work and everything you do, and some who won’t be as happy with what you send them. Dealing with an angry client is never easy, but it is part of the territory. If you are going to succeed as a freelance writer over the long haul you need to realize that you will probably face an angry buyer at some point in time. Are you willing and ready to deal with this?
When dealing with an angry client the first thing you must do is assess the situation. Why is the client angry? Once you answer this question you can then move on. If you are not 100 percent sure of why the client is upset, you need to ask. Believe it or not, some clients will spew venom but make no mention of what is going on. In this case you definitely want to ask in no uncertain terms what the problem is.
If a client is upset with you it is easy to get defensive and argue with them. But is this the best thing to do? I never argue with clients no matter who is “right.†Instead, I make it my goal to resolve the problem and calm the situation as quickly as possible. This will calm the client down, while also giving you the chance to move past the situation and onto other projects as soon as possible.
Don’t let one angry client scare you away from your dream of becoming a freelance writer. This happens in every industry, and you should be ready for it to happen to you at some point in time.
