Got an Angry Client? Follow these Three Tips
As a freelance writer, there are a few situations you never want to face. One of them is having an angry client. But no matter how much you try to avoid this, at some point somebody is going to get angry with you.
While it is never fun to deal with an angry client, there are some things you can do to better handle this situation:
1. Determine the problem. Your job is to find out why the client is angry, assess the problem, and then find a solution. There is a good chance that you can quickly solve the problem once you know why the client is upset.
Don’t let your client berate you without giving you a reason why. Remember, you cannot fix the problem until you know what it is.
2. Don’t get angry yourself. Your natural reaction may be to scream at the client, defend yourself, and show that you are not going to take any more heat. While there is nothing wrong with defending yourself and showing your stance, you don’t want to become angry. This is going to make you look bad – two wrongs never make a right.
3. Don’t quit on the project. The last thing you want to do is tell the client you are moving on without finishing the job. In this case, you will anger them even more while making it very difficult on yourself to get paid for the work already completed. Even if the relationship is strained, see the project through to the end.
If all else fails and you are still stuck in a bad spot, you can reach out to somebody with a dispute resolution degree.
Hopefully you won’t have to deal with this situation often. If a client does get angry, follow the advice above. It can help you escape a bad position.
